Tuesday, May 24, 2011

Gps Connect welcomes customers from around the world

As a part of the 2011 New Year resolution plan Gps Connect welcomes customers from around the world! We've been working on this feature for quite a while over the course of the year 2010 and finally we are there and are very happy to invite everyone from the Planet Earth who is interested in GPS location tracking services to GpsConnect.ca

Why are we doing that?

First of all, because we can. Gps Connect's location service works globally meaning that a tracking device can send a location report or an alert to a Gps Connect's servers from anywhere in the world as long as the device is connected to the Internet. We've been testing our location services with a selected number of customers outside of Canada and North America for many months and can confirm that Gps Connect works globally just as expected.

Secondly, very soon after GpsConnect.ca went public in 2008 its audience has become international and we started receiving requests from potential customers outside of Canada. Such an interest is very encouraging for us so we decided that Gps Connect must provide location tracking service to international customers too.


Finally, that decision supports our mission. Gps Connect is committed to providing reliable GPS location services to everyone who needs them regardless of their location. Historically, Gps Connect was founded as a Canadian company and when we started we've only been servicing Canada-based customers even though technically they could have used our services anywhere in the world. It took us some time to realize that we had to change that to become a truly global location tracking service provider and we only wish that we did that earlier.

What changes we made

In order to support international customer we have implemented a number of changes.

Registration

Every Gps Connect customer has to have an account on GpsConnect.ca web site. It's required to ensure information security and privacy protection. The new sign up form allows entering a user's address (used for billing and shipping purpose) from virtually any country in the world.

Payments

The payment method used to be a major credit card. Since there were problems with direct handling internationally issued credit cards plus currency conversion we've switched to using PayPal as a payment method. It's widely used and accepted in more than 160 countries plus provides additional safety measures for Gps Connect's customers. PayPal is used for both device shopping and service subscription.

Tracking devices

One important change is that we make sure that the devices we supply are quad-band and will work anywhere in the world. Unfortunately there are not too many such devices available on the market but we hope there will be more.

Tracking portal

Tracking portal is perhaps the most important part of our offering since that is the tool all the customers always use. We have localized the tracking portal user interface and will be releasing new languages as soon as they are available. Also we added support for both metric and imperial measurement units that is available on the User Settings page.

Data plans

Now we offer two separate data plans for Canadian and US customers and will continue to work on adding more data plan options for customer from other countries.

What's next

We realize that this is just a beginning and working on more support for Gps Connect internationalization. In particular the following features are on our priority list:
  • translating the user interface and content to other languages
  • providing with a language switch and detect a browser's language automatically
  • support more map providers including some local providers
  • add support for devices that are popular outside of North America
  • add more data plan options for customers outside of Canada and US
Those features are important however we acknowledge that in order to be successful globally we need to establish partnership with local businesses and that is perhaps the most important decision that we've made. So Gps Connect is open for partnership requests from around the globe. Please contact us with your questions, suggestions, requests or concerns.

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