Why are we doing that?First of all, because we can. Gps Connect's location service works globally meaning that a tracking device can send a location report or an alert to a Gps Connect's servers from anywhere in the world as long as the device is connected to the Internet. We've been testing our location services with a selected number of customers outside of Canada and North America for many months and can confirm that Gps Connect works globally just as expected.
Secondly, very soon after GpsConnect.ca went public in 2008 its audience has become international and we started receiving requests from potential customers outside of Canada. Such an interest is very encouraging for us so we decided that Gps Connect must provide location tracking service to international customers too.
Finally, that decision supports our mission. Gps Connect is committed to providing reliable GPS location services to everyone who needs them regardless of their location. Historically, Gps Connect was founded as a Canadian company and when we started we've only been servicing Canada-based customers even though technically they could have used our services anywhere in the world. It took us some time to realize that we had to change that to become a truly global location tracking service provider and we only wish that we did that earlier.
What changes we madeIn order to support international customer we have implemented a number of changes.
RegistrationEvery Gps Connect customer has to have an account on GpsConnect.ca web site. It's required to ensure information security and privacy protection. The new sign up form allows entering a user's address (used for billing and shipping purpose) from virtually any country in the world.
PaymentsThe payment method used to be a major credit card. Since there were problems with direct handling internationally issued credit cards plus currency conversion we've switched to using PayPal as a payment method. It's widely used and accepted in more than 160 countries plus provides additional safety measures for Gps Connect's customers. PayPal is used for both device shopping and service subscription.
Tracking devicesOne important change is that we make sure that the devices we supply are quad-band and will work anywhere in the world. Unfortunately there are not too many such devices available on the market but we hope there will be more.
Tracking portalTracking portal is perhaps the most important part of our offering since that is the tool all the customers always use. We have localized the tracking portal user interface and will be releasing new languages as soon as they are available. Also we added support for both metric and imperial measurement units that is available on the User Settings page.
Data plansNow we offer two separate data plans for Canadian and US customers and will continue to work on adding more data plan options for customer from other countries.
What's nextWe realize that this is just a beginning and working on more support for Gps Connect internationalization. In particular the following features are on our priority list:
- translating the user interface and content to other languages
- providing with a language switch and detect a browser's language automatically
- support more map providers including some local providers
- add support for devices that are popular outside of North America
- add more data plan options for customers outside of Canada and US